Terms & Conditions

Reservation procedure:

To start the reservation procedure we ask for a deposit of 25% of the total of the program about to be reserved.

The outstanding balance is due 45 days prior to the commencement of activities.

In the case of not paying the full amount for the services required, within the indicated timeframe, Walk Patagonia reserves the right to cancel the client’s reservation without the possibility of having the deposit returned.

The prices will remain the same and cannot change after the payment has been received in full.

If there is a substantial increase in price, because of contracted services increasing their tariff or because of a dramatic change to exchange rates, which oblige a substantial but justifiable increase in price the client must pay the difference. If the client is not willing to pay the difference, a full repayment up until that given moment will take place, apart from any bank transaction charges.

Note: Travel Agencies please consult for special conditions.

Cancellation policy

Before the programme or activity:

61 días before: 100% refund (Less the 25% deposit)
60-46 days: 50% refund of the programme cost
45 days or less: No refund

Walk Patagonia reserves the right to cancel a programme or activity prior to  the departure date for reasons of force majeure, unusual circumstances and situations beyond the control of the company, under the condition of reimbursing 100% of what has already been paid by the client. Apart from a full refund, no other compensation is possible. In this case the client can choose between a total refund or an alternative excursion offered by Walk Patagonia, subject to a price adjustment and availability of dates and/or space.

If the trip has to be shortened or lengthened because of unforeseen reasons or force majeure Walk Patagonia cannot be held responsible for extra costs incurred by the situation. These will be exclusively taken care of by the client.

During the programme or activity

Once services have started, clients who decide not to use services included during the trek or an expedition will have no right to a refund. There is no refund for any service not used, including transfers, meals, hotel reservations, etc.
If the Guide, once the trek or activity has started, decides to cancel and return from a certain point or modify the itinerary for strictly climatic reasons, security, force majeure or on request from the client/s for whatever reason NO refund is possible.

Last minute changes because of modifications to the National Park regulations do not give the right to a refund as this is beyond the responsibility of Walk Patagonia.

The cancellation of services by a Contracted company

In the case of services contracted by another agent and not WP, for example; transfers, excursions, meals, etc. and that are cancelled or not provided for whatever reason or motive, the responsibility of Walk Patagonia is exclusively limited to finding an alternative service similar to that reserved and/or the refund in cash without any other kind of compensation possible.

Inclusions and Exclusions

What is included: When clearly stated the activities include the services of a guide, insurance, technical equipment and meals. Entrances to Private Property are included when it is necessary to pass through them or overnight there for a trek or an expedition. 

What is NOT included: In no circumstances are the following included: transfers, taxes, snacks at stops during transfers, telephone calls, extra porters, tips, entrance to National Parks or Natural Reserves. Anything that is not specified on the itinerary or programme is not included. This also means personal equipment (clothes, sleeping bag, rucksack, boots, etc. unless you hire it from us locally).

Photography during the tour

Walk Patagonia reserves the right to take photographs, film or record any part of any trek or expedition in order to use for promotional or educational purposes. On registering, clients accept that their photograph and/or voice may be used as mentioned above. If clients prefer that their image and/or voice are not used, please inform us before the activity takes place

Agreements

The stipulated prices include planning, organizational and operational costs based on current prices. In case of an extraordinary increase, the prices are subject to change.

Limits of Responsibility and Insurance

Walk Patagonia is a completely authorised Tourist Operator. The services offered are operated by professional guides, tour leaders and trek assistants who are all qualified and have ample experience in the outdoors.

Walk Patagonia declines all responsibility on delays, early arrivals or cancellations of airline or bus companies due to these not being services that we provide.

Walk Patagonia will not be responsible for the personal belongings or luggage of the client.

We recommend that the client takes out an insurance policy to cover him/herself for the aforementioned risk.

Walk Patagonia recommends taking out a life, personal accident and travel insurance including complete medical cover.

Minimum group

If the groups don’t arrive at the minimum number for the trek to take place, the clients already registered will not have the right to more than 100% of the amount paid.

Accepting the General Conditions

The client declares to understand and agree to the general conditions of the contract and this acceptance is confirmed by one of the following ways:

The payment of the services contracted before the journey, using any method.

Through the use of any portion of the services contracted.

Declaration of Risk Acceptance

In the Declaration of Risk Acceptance, Walk Patagonia informs all clients about the RISKS taken on any MOUNTAIN ACTIVITY, and the client declares to be aware of the risks.

The declaration is not a disclaimer, as we understand that this responsibility is what justifies and supports the contracting of our services. 

I express complete comprehension in the activities programmed and the objective risks that implicate my participation in the trek or expedition that I am reserving.

I declare that I have no known physical or psychological limitations which would hinder me taking part in physical activity, like walking for 8 to 10 hours on steep mountain terrain, with or without footpaths, through mud, over fallen trees and near wild or domestic animals. In some cases we will wade through streams. We will also be exposed to a variety of climatic changes; rain, snow, wind, lightning, high solar radiation, storms, less quantity of oxygen or atmospheric pressure, etc.

I declare that I possess no special medical requirement beyond what is already described in the Personal Medical Form and Declaration of Health.

In the case of technical activities, for example trekking and ascents on glaciers, I declare that I understand the risk to which we expose ourselves is increased, as the itinerary normally involves climbing vertical passes on rock, snow or ice, be exposed to crevasses in the glaciers, avalanches and falling rocks in the mountains or on rock faces.

I also accept that the mountain terrain conditions are unpredictable, and the guide may make the decision to modify the original itinerary, in order to secure the safety of the individual or group.

In the case of technical activities, for example trekking and ascents on glaciers, I declare that I understand the risk to which we expose ourselves is increased, as the itinerary normally involves climbing vertical passes on rock, snow or ice, be exposed to crevasses in the glaciers, avalanches and falling rocks in the mountains or on rock faces. I also accept that the mountain terrain conditions are unpredictable, and the guide may make the decision to modify the original itinerary, in order to secure the safety of the individual or group.

I understand that mountain activities (excursions and/or expeditions) take place in very remote areas, a long way away from large conurbations, where medical services, rescue and other types of help can take various hours or even days, because of the difficulty of access and/or communication, to arrive. I assume total responsibility on in taking out a Life, Personal Accident and Medical Cover Policy prior to my trip.

I also declare to understand and voluntarily accept the Terms & Conditions and Cancellation policy  of Walk Patagonia.

Note: If you possess any psychological or physical limitation, or are not willing to assume risk, or accept the difficulty of mountain activities, please do NOT use the services of our company.

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